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Atlanta's 911 center loses power again, police say calls still being handled

By FOX 5 Atlanta Digital Team
Updated  February 11, 2022 12:53am EST
Atlanta
FOX 5 Atlanta

Atlanta's 911 call center experience another power failure

Atlanta police say calls were still being handled and dispatched, but the computer-aided dispatch system which helps prioritize calls was down after backup power failed to turn on during power failure at the dispatch center.

ATLANTA - Atlanta's 911 system is experiencing server issues due to a power system failure on Thursday night.

The Atlanta Police Department said 911 operators are still able to take calls and dispatch units, but the issue is with the computer-aided dispatch system that helps prioritize those calls.

"We remain able to receive and dispatch 911 calls. We have contingencies in place to ensure we maintain emergency services, even while experiencing issues like this," the department said in a statement.

The department said when the power went out, a battery-powered uninterruptible power supply failed to kick on, impacting the servers.

Concerns about power sources at Atlanta 911 operations center

Atlanta's 911 call center has recently suffered from power outages, which forced the center to use emergency backup power generators for 16 consecutive days.

This is not the first time the backup power failed at the 911 call center. There were multiple reports in November and December. City officials said there were plans to address the power outages from those situations.

It was not immediate clear if this power outage was caused by the same issue.

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