Attack in New Orleans: Delta, Southwest waive fees for some passengers changing flights
Delta Air Lines
ATLANTA - The New Orleans terror attack is causing travel issues. Air lines, such as Delta and Southwest are waiving certain fees for some fliers who wish to change their plans flying in and out of Louis Armstrong New Orleans International Airport.
Delta Air Lines New Orleans rebooking
Delta Air Lines has issued an advisory for travelers to and from New Orleans. Because of the early morning attack on New Year’s Day on Bourbon Street, the airline will be waiving certain fees for some fliers who wish to change their plans flying in and out of Louis Armstrong New Orleans International Airport.
To accommodate affected travelers, Delta is offering flexible rebooking options for eligible customers. Passengers can rebook travel without paying a fare difference under the following conditions:
- The rebooked travel must occur on or before Jan. 6 and be in the same cabin of service as originally booked.
- If the original booking class cannot be maintained, a fare difference may apply, even within the waiver period.
- For rebooked travel after Jan. 6, fare differences will apply, although change fees will be waived.
Customers unable to reschedule travel within these guidelines may cancel their reservations and use the unused value of their ticket toward the purchase of a new ticket. Final travel must be completed within one year of the original ticket issuance.
The advisory specifies eligibility requirements for rebooking and cancelation:
- Only customers with tickets issued on or before Jan. 1 are eligible.
- Changes to origins or destinations may result in fare increases, and any fare differences will be collected at the time of booking.
- All rebooked or canceled travel must be completed by the original validity date of the ticket.
Delta encourages travelers to review the conditions carefully and contact the airline for further assistance with rebooking or cancellations. Passengers are advised to monitor their flight status closely and sign up for real-time updates via mobile notifications or email through the airline's One-Time Notification service.
For the latest updates and details on travel impacted by the situation in New Orleans, passengers are advised to visit Delta’s official website or consult with customer service.
Southwest Airlines New Orleans rebooking
Southwest Airlines is offering increased flexibility for customers affected by disruptions in New Orleans during the early hours of Jan. 1. The accommodations apply to reservations to, from, or through Louis Armstrong New Orleans International Airport (MSY) between Jan. 1-3.
Passengers with reservations during this period can rebook or travel standby within 14 days of their original travel date, between the original city pairs, without additional charges. This policy adheres to Southwest’s accommodation procedures.
Additionally, customers whose flights are canceled or significantly delayed by Southwest may be eligible for a refund. This refund covers the unused ticket, even if it was non-refundable, and includes any Optional Travel Charges, such as EarlyBird or Upgraded Boarding fees, for flights on which the passenger does not travel. More details about available options are accessible on the airline’s website.
Customers who booked their flights via Southwest.com, the airline’s mobile app, or by calling Southwest Airlines can reschedule their travel plans online or through a mobile device. International callers are encouraged to visit the Southwest Help Center for contact information.
For the most up-to-date flight information, passengers are advised to check their flight status directly through Southwest Airlines.
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The Source: The information in this article comes from Delta Air Lines and Southwest Airlines. This article has been updated since it was original published.