BioLab reopens distribution center, still providing community support

By FOX 5 Atlanta Digital Team
Updated  November 11, 2024 4:13pm EST
FOX 5 Atlanta
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Biolab continues cleanup at Conyers plant post-fire

Biolab says it's continuing to make progress in cleaning up the site at its Conyers facility. A fire broke out at the plant on Sept. 29 sending chemicals like chlorine into the air.

The Brief

    • BioLab has stabilized its Conyers facility after a fire on Sept. 29, transitioning into project management for further remediation efforts.
    • The incident resulted in the release of chlorine gas, prompting evacuation and shelter orders for over 100,000 individuals.
    • The Distribution Center in Conyers was reopened on Nov. 4, resuming customer order fulfillment, while manufacturing operations are still halted pending regulatory approval.
    • BioLab is cooperating with the U.S. Chemical Safety Board and other agencies to investigate the incident's causes and has prioritized community support initiatives.
    • Assistance for affected community members includes handling over 15,700 calls, supporting 3,000 individuals, regularly updating the public, and completing property debris removal. Claims can be filed via email or through a dedicated call center, with more information available on their website.

CONYERS, Ga. - BioLab says it has achieved a significant milestone in the cleanup of its Conyers facility after a significant fire on Sept. 29.

The fire led to the release of hazardous chlorine gas into the air and prompted the evacuation of approximately 17,000 residents and shelter-in-place orders for more than 90,000 individuals in the surrounding area.

BioLab says the site is now stabilized and the company is transitioning to a project management phase to continue its remediation efforts.

According to a press release, BioLab’s Distribution Center in Conyers reopened on Nov. 4 and has resumed the fulfillment of customer orders for products used to clean pools and spas. This reopening has allowed team members at the Distribution Center to return to work. The manufacturing operations at the Conyers plant, however, have not resumed; any future restart of production will require further approval from regulatory bodies.

LAST 3 BIOLAB STORIES

BioLab says it is committed to understanding the underlying causes of the incident. The company is cooperating with the U.S. Chemical Safety Board (CSB), which is conducting its own investigation, as well as other state and federal environmental, health, and safety agencies.

BioLab also says its community support initiatives remain a priority alongside the cleanup efforts. The company has implemented a range of services to aid area residents and business owners affected by the incident. As of Nov. 7, BioLab has reportedly:

  • Handled over 15,700 calls through its 24/7 dedicated call center, providing assistance with claims, reimbursement requests, and additional inquiries.
  • Supported more than 3,000 community members through its Community Assistance Center.
  • Updated the public regularly through a dedicated website, BioLabCommunityResources.com, which has received more than 18,000 visits.
  • Completed debris removal services, including over 130 private property requests and clearing debris from public areas.

Community members interested in filing claims can email BioLab at biolabclaims@biolabinc.com with their name, address, phone number, list of items being claimed (with amounts), and any relevant receipts or documentation.

For in-person assistance, appointments at BioLab’s Community Assistance Center are available, and support is accessible 24/7 through the company’s call center at (678) 301-2359. Further details on claim submissions can also be found on BioLab’s community resource website.

The Source: The source of the provided information is BioLab regarding the aftermath of a significant fire at their Conyers facility on Sept. 29. BioLab issued updates on the incident's response, which included stabilization efforts at the site, the reopening of their Distribution Center, and ongoing community support initiatives. These updates also touched on the cooperation with the U.S. Chemical Safety Board and outlined the ways affected community members can seek assistance and file claims. The report also contains previous FOX 5 Atlanta reporting.