Gen Z admits struggling with office small talk, according to new study
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A new study in the United Kingdom reveals that office small talk is becoming less common, particularly among younger generations.
About 74% of adults say they struggle to make light conversation in shared spaces like break rooms or elevators. Nearly 50% prefer using WhatsApp, Teams, or email to communicate—even when seated nearby—because it’s more convenient.
The backstory:
Changes in workplace dynamics are reportedly behind this trend.
About 40% of Gen Z workers say remote and flexible work has made in-person small talk feel unfamiliar, comparing it to "learning a new language." Additionally, 28% of employees avoid common areas altogether to skip awkward interactions.
As a side note, about 33% of Millennials and 24% of Gen X express difficulty making office small talk.
Why you should care:
Small talk matters. Half of those surveyed believe quick, casual chats make workplaces happier and boost morale. Plus, 22% of respondents plan to prioritize being more social in 2025, recognizing the value of personal connections at work.
What you can do:
To encourage office chit-chat, start small: ask open-ended questions, find common ground, and share light personal updates. Even a quick "How was your weekend?" can go a long way toward building a more connected workplace. However, avoid controversial topics or sensitive subjects and refrain from gossiping. Employers can help by creating welcoming spaces and fostering team-building activities.