Gwinnett County's 911 center reporting improvement in staffing levels, training
Stock images of the Gwinnett 911 Center off Hi Hope RoadGwinnett 911 CenterHi Hope Road
GWINNETT COUNTY, Ga. - Gwinnett County's 911 center has seen significant improvements in staffing levels, according to Gwinnett County Police Department.
In September 2022, the vacancy rate stood at a concerning 36%. Since then, there has been a notable decrease, with the current rate dropping to 18%.
Authorities have attributed this positive change to several factors.
The 911 center has been granted approval to fill 12 new positions to ensure long-term stability, according to the county. Additionally, the county has conducted compensation reviews and intensified efforts in training and recruitment.
Training can take up to a year for newly-hired employees to complete. However, the 911 center says it has changed the on-the-job training so that new employees now receive live training for non-emergency calls and they have reduced the training calls by up to 36%.
Gwinnett's 911 call center has come under fire in the past for its answer times.